The Shop Manager by Identifix Support Team

Getting Started Overview Everything you need to run your shop is included. In this article we cover navigation basics and the basic steps for getting start...

To add the vehicle to the Repair Order, after a customer has been selected, go to Vehicle Info section and select an existing vehicle from the drop down men...

Shop Manager uses ‘recommendations’ for services that are found by the technicians that were not initially agreed upon. Such as a customer goes in to get th...

In order for a customer to see and approve recommendations, they must first be 'published' within the Notes Feed on the right-hand side of the RO. I...

Reason for Customer Visit Notes  Table of Contents: Summary Where are the new fields located? Can the Customer See This Information? Will I Have to En...

There are 3 scenarios in which you are able to delete jobs within Shop Manager by Identifix. These jobs must take the form of:  An Open Estimate An Open ...

DVX™ is the name given to Identifix's all-new user interface. It stands for Digital Vehicle Experience. This system is a giant step forward from existin...

All services can be edited from scratch with as many labor, parts, fees, sublet, or inspection items as desired, either from a canned job, a book derived jo...

Once a customer has been assigned to an RO, there is no way to change it. The record can be deleted by an administrator, and a new RO created.  However,...

Recommendations within an RO will appear differently on smaller devices vs. larger devices. Smaller devices can be defined as a mobile phone, tablet, or net...