The Shop Manager by Identifix Support Team

Getting Started Overview Everything you need to run your shop is included. In this article we cover navigation basics and the basic steps for getting start...

Overview In Shop Manager, you can add a vehicle in two ways: directly within a repair order or through an existing customer profile. If your myCARFAX integ...

Shop Manager uses ‘recommendations’ for services that are found by the technicians that were not initially agreed upon. Such as a customer goes in to get th...

In order for a customer to see and approve recommendations, they must first be 'published' within the Notes Feed on the right-hand side of the RO. I...

Reason for Customer Visit Notes  Table of Contents: Summary Where are the new fields located? Can the Customer See This Information? Will I Have to En...

Overview Sometimes, you may need to delete an unwanted Repair Order (RO) in Shop Manager. This is possible under specific conditions. You can delete an RO ...

DVX™ is the name given to Identifix's all-new user interface. It stands for Digital Vehicle Experience. This system is a giant step forward from existin...

All services can be edited from scratch with as many labor, parts, fees, sublet, or inspection items as desired, either from a canned job, a book derived jo...

Once a customer has been assigned to an RO, there is no way to change it. The record can be deleted by an administrator, and a new RO created.  However,...

Recommendations within an RO will appear differently on smaller devices vs. larger devices. Smaller devices can be defined as a mobile phone, tablet, or net...