The Shop Manager by Identifix Support Team

Overview Welcome to Shop Manager! The all-in-one platform designed to streamline your shop's operations. In this article, we will quickly guide you thro...

Overview Welcome to Shop Manager! We're excited to have you on board as you begin your journey with the program. This guide will walk you through the e...

Overview When deciding each staff member’s permissions, it’s helpful to think about the staff’s responsibilities and everyday duties. This will help you det...

Contents    Overview Setup - Step 1: Account creation Setup - Step 2: Merchant connection Setup - Step 3: Terminal connection      Processing - Repair...

Shift Clocks and Service Clocks   Overview Shop Manager provides two key time-tracking features to monitor productivity and employee performance: Shift Cl...

The Shop Manager by Identifix Labor Matrix is a feature a shop may utilize in order to better control maximum profitability on more labor inte...

Calculations are based on the "average labor cost" to calculate overall GP, labor GP %, and GP/BH.     To enter Average Labor Cost, go to Shop S...

Technician Labor Costs Table of Contents: Summary Navigating to Technician Labor Cost Effective Date Pay Type Loaded Cost % Loaded Rate ...

Categories are a way to track your service mix by overarching groups.  Common examples are "Tires", "Maintenance", "High Performanc...

Some municipalities require a manager’s signature in the Terms Of Service. To do this, first navigate to User Circle ⟶ Shop Settings ⟶ RO Info, and scroll d...