The Shop Manager by Identifix Support Team

If you need to remove a vehicle from a customer’s account, simply click on the vertical ellipses at the end of the vehicle description row. Then select Dele...

When setting up your Shop Manager environment, establishing your customer base is an essential step. Shop Manager supports two main customer types: Individu...

Overview Shop Manager supports two customer types, one of which is the Fleet Customer. When adding or updating a customer, you will have the option to desi...

Overview Shop Manager does not allow for the complete deletion of a customer. This is because of the interconnected nature of the service history data. T...

Yes, you can search by plate number by selecting the Magnifying Glass on the left-side toolbar.

All vehicle history is sorted by VIN in Shop Manager. You can assign a vehicle to any customer's account, regardless of ownership, as many times as you ...

The program will decode standard 17-digit VINs for production vehicles built in 1981 or newer.  If you need to add a car without a standard VIN, first clic...

Yes, you are able to add additional contacts to an Individual Customer's profile. This is to help properly track who is actually approving estimates and...