Troubleshooting Guides

Why Can't I Login to Shop Manager?
At times when attempting to login to the Identifix Shop Manager web application, you may encounter an error such as receiving a ‘forbidden’ page or the page...
Wed, 31 Jan, 2024 at 10:15 AM
Site Can't be Reached Errors
Summary Some Windows based computers may experience concerns, such as a “The site can’t be reached” error, “Page not found” error, or site pages which parti...
Thu, 25 Jul, 2024 at 7:36 AM
Viewing eComm Vendors on Apple Mobile Devices
There is a known conflict between Apple iOS and Google Chrome, which prevents eComm vendors from opening. To view the pages, Shop Manager recommends you use...
Wed, 31 Jan, 2024 at 10:22 AM
Issues Connecting to PartsTech on PC
Summary Some users may experience a problem where PartsTech will present a login screen, even when going through the Shop Manager integration (eComm). Typi...
Wed, 31 Jan, 2024 at 10:25 AM