Summary
Some Windows based computers may experience concerns, such as a “The site can’t be reached” error, “Page not found” error, or site pages which partially load.
The site may load completely by simply doing a page refresh, but the issue becomes persistent and often. If your device is experiencing these symptoms, then it’s likely your PC using the IPv6 internet protocol.
Please Note: The error is not caused by Shop Manager or a “bug”, but rather a network configuration on the computing device being used to access Shop Manager.
Resolution - Steps to Follow
To help resolve the “Site can’t be reached” errors, please disable IPv6 on your device.
For details on how to perform these steps on a Windows 10/11 PC, click here.
**If you are still experiencing site loading errors, please Contact the Shop Manager Technical Support Team for further assistance.