General Knowledge

FAQs

How to Contact the Shop Manager Technical Support Team
Ways to Contact the Shop Manager by Identifix Technical Support team: Navigate to the support portal and start a "chat" session with an agent ...
Mon, 13 Nov, 2023 at 12:48 PM
What is Shop Manager by Identifix?
Identifix Shop Manager simplifies shop management for auto repair shops large and small to help them run more efficiency and profitably. Identifix Shop Man...
Sun, 27 Aug, 2023 at 5:17 PM
Data Migration Process
Data Migration Process Overview   This article will describe Shop Manager's standard process for migrating data from your current management system. T...
Thu, 19 Oct, 2023 at 3:06 PM
California BAR Compliance
Overview Identifix Shop Manager is dedicated to maintaining adherence to California Bureau of Automotive Repair (BAR) compliance. This article will help ex...
Wed, 31 Jul, 2024 at 2:56 PM
How Do I Register My Shop to Use Messenger?
In order to send and receive text messages within Messenger, businesses must register their location and contact information to adhere to A2P10DLC complianc...
Thu, 7 Mar, 2024 at 9:37 AM
How to View Open Jobs
Overview The Open Jobs and Closed Jobs pages in Shop Manager are invaluable tools for managing your shop’s workflow. Whether you're tracking open repair...
Thu, 21 Nov, 2024 at 11:18 AM
Using an Incognito "Private" Window
Overview There are times when you might want to see exactly what the customer sees when they receive their Repair Order (RO) link. To do this...
Tue, 29 Oct, 2024 at 9:44 AM