Overview
With the release of product version 12.1.0, the Shop Manager Payments Report has been enhanced to improve functionality and usability. The updated Payments Report now offers a comprehensive transaction log detailing all payments and refunds. It serves as a convenient tool for printing receipts for any transaction and facilitates the issuance of refunds on batch payments.
In addition to the enhanced Payments report, we have added an 'End of Day' tab that will contain the prior Payments reports, such as Daily Bookkeeping and Cash Drawer Reconciliation. More information on the End of Day tab will be discussed in another article.
This purpose of this article is to guide you through the features and enhancements of the updated Payments Report, ensuring you can fully leverage its capabilities.
Table of Contents
- Navigating the Payments Report
- Filtering and Sorting Payments
- Exporting Payments and Receipts
- Refunding Payments (Batch Payments)
Navigating the Payments Report
To access the Payments Report, click the Reports $ icon on the left-hand toolbar and select the 'Payments' tab. Within this tab, you can filter and sort the payment list, export selected payments, and export receipts. At the top of the list, three key performance indicators (KPIs) provide real-time updates based on the selected payments.
Filtering and Sorting Payments
Within the Payments tab, you can apply filters to refine your list view and customize the columns displayed. The selected column preferences are saved by device, allowing for a personalized viewing experience based on the device you're using.
Please note that filters applied in the Reports $ section are consistent across all tabs. For example, if you set a specific date range and select particular staff members while viewing "Invoices," those same filters will automatically apply when navigating to the "Payments" or "Exports" tabs.
To select specific payments to export or view, simply tick the checkbox directly to the left of the customer name to add that payment to your selection list. As mentioned before, there are 3 KPI metrics. These KPIs will update in real-time based on what payments are selected. You can view the total paid amount of the payments selected, the total refund amount, and then the count of the payments in the batch.
Exporting Payments and Receipts
On the Payments Report page, you can export a list of customer payments in .CSV format or export individual payment receipts, including those for batch payments.
To export a .CSV file of customer payments, first select the desired payments. An Export button will then appear at the top right of the payments list. Click this button to download the .CSV file, which will include details such as customer name, transaction date, RO number and URL, transaction type, amount, and other relevant payment information.
To export individual payment receipts as a .PDF file, locate the payment in question and select the 3 dots directly to the right of the transaction amount, then choose to export receipt.
Refunding Payments (Batch Payments)
The Payments Report also allows you to process refunds. Currently, only batch payment refunds are supported; individual payment refunds must still be handled through the RO.
To refund a batch payment, locate it in the Payments Report. Batch payments are easily identified by a plus (+) sign on the far left of the payment entry. Click the plus sign to expand the entry and view more details.
Once the batch payment is located to refund, select the three dots to the far right of the payment entry, then choose to 'Refund.' This will open up a payment refund modal for you to fill out the appropriate details.
Once 'Refund Transaction' is selected, the refund will be recorded and a refund receipt will be available to view on the Payments Report. Partial refunds are not supported at this time. This article will be updated accordingly as new features become available for Payments.