The Technician Report, located under the Reports $ tab, provides detailed information about technician performance in the shop. You can view their efficiency, productivity, and a parts application report. Shift Clocks and Service Clocks are also shown on the Technician Report page.

 

To navigate to this page, select 'Reports $' on the left-hand toolbar and choose "Technician Report."

 

*Note: Billed Hours is time billed to the customer. Billed hours are entered and edited on individual services as a part of estimating. They do not depend on any employee actions or tracking.



There are 3 sections on the Technician Reports page: Efficiency, Productivity, and Parts Application

  • Efficiency is the relationship between Billed Hours and Service Clocks. This only includes Invoices (closed ROs) and is exportable.
  • Productivity is the relationship between Service Clocks and Shift Clocks. This includes any clocks in the date range, on open or closed ROs, this is NOT exportable.
  • Parts Application is a list of parts that have been invoiced during the timeframe selected and is exportable.



Efficiency

Efficiency is the relationship between Billed Hours and Service Clocks. It only includes Invoices (closed ROs). It reports how well a technician completed the billed work in the given billed time.



In the table shown, the technician named Marlon billed 16.02 hours on Closed Jobs (Invoices), and he clocked 9.89 hours on the services on those Invoices. Therefore his efficiency was 161.98%. 




Productivity

Productivity is the relationship between Service Clocks and Shift Clocks. It includes any clocks in the date range, on open or closed ROs. It reports how well a technician stayed busy fixing cars given the amount of time he was available to do so.



In the table shown, the technician named Doug clocked 28.5 hours on Closed Jobs (Invoices) and he clocked 2.28 hours on Open Jobs (in progress Work Orders). He was clocked into work (his shift clocks) for 41.51 hours during the days in the date range. Therefore his productivity was 74.15%. The time he wasn’t clocked into services (working on cars) was 10.73 hours, shown and totaled under Expense (often called “E time”).