Row Definitions

Reports ⟶ Category Report (view only)

    *Note: Manage your categories at Account Settings ⟶ Categories


The report displays a summary of all categories, and a breakdown of each individual category. If no ROs in the time period selected include service in a given category, there will be no report for that category.


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  • Labor - The sum of all labor dollars billed in the category
  • Labor Cost - The Average Labor Cost multiplied by the hours in the report
  • Parts - The sum of all parts dollars billed
  • Parts Cost - The cost amount of parts billed
  • Sublet - The sum of all sublets
  • Sublet Cost - The cost of all sublets
  • Haz/Fees - The sum of all Hazmats and Fees
  • Service Count - The number of services in the report. This is not the same as the number or ROs. There can be multiple services on one RO
  • Billed Hours - The sum of labor hours billed
  • Effective Labor Rate - The sum of labor dollars billed, divided by the number of billed labor hours
  • Gross Profit - Revenue minus Cost
  • GP % - GP divided by Revenue
  • GP/hr - GP divided by the number of labor hours in the report
  • Parts GP %  - GP divided by Revenue, for parts only
  • Labor GP %  - GP divided by Revenue, for labor only
  • Sublet GP%  - GP divided by Revenue, for sublets only

*Note: Shop Manager by Identifix calculates Gross Profit using Gross Sales (sales before discounts) for Revenue. Discounts are considered a cost. Thus GP% = (Gross Sales minus costs) ÷ (Net Sales).